Terms and Conditions

Payment Terms

We accept payment by all major credit / debit cards, PayPal, cheque, direct bank transfer, or cash. Please note that we cannot ship any goods until payment has cleared in full, and please allow up to five working days for cheque payments to clear before we can dispatch. Thirty day credit facilities can be arranged only for bona fide government, local authority and educational purchasers.

Delivery

We aim to dispatch orders within 48 hours following cleared payment. Whilst we endeavour to fulfil all orders from stock, orders are subject to stock availability which is sometimes beyond our control. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. We use a variety of secure carriers including our own vehicles. It is important to inspect the items for damage and check that the number of boxes matches that stated before you sign for delivery. Delivery is generally by next day courier service but please allow up seven working days for delivery. Whilst we do everything possible to expedite the processing of your order, if delivery is time-critical we recommend you contact us prior to ordering to ensure we can meet your requirements. Please note that the carriage cost quoted applies to UK mainland addresses only. Offshore addresses are subject to a surcharge, as imposed on us by our courier. If you are in Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands or any other offshore location, please email or call us on 01524 845310 before ordering, to confirm carriage costs. Please note that we will do our utmost to keep any surcharges to a minimum and absorb some of the cost where possible.

Goods

We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods we will contact you to arrange alternatives or cancellation where applicable. All prices quoted include VAT at the current rate of 20%. All goods remain the property of Astounded.com until paid for in full. Prices and manufacturers specifications are subject to change without notice and are as shown on our website at the time of ordering, which overrides any printed or other marketing literature.

Returns

In the event of failure or unsuitability of any item purchased the following will apply:

1. Items defective on arrival (DOA): If an item proves to be faulty on delivery or within seven days of delivery we will send a replacement within two working days (if in stock) and arrange collection at our cost of the defective item.
2. Items defective within three months of purchase: Items faulty within ninety days of purchase and which still have all the original packaging will be collected at our cost and repaired or replaced within seven days, at the discretion of ourselves or the manufacturer. If the faulty items do not have the original packaging then they must be well packaged and will be collected and sent to the manufacturer for repair.
3. Items defective within warranty period: If an item proves to be faulty after ninety days, you are responsible for returning the item to us. We will repair or replace at our discretion, and aim to return to you within fourteen days.
4. Items returned under fourteen day satisfaction guarantee: Items returned under fourteen day satisfaction guarantee: Items purchased in error, or found to be unsuitable may be returned within fourteen days of delivery for credit or refund, provided they are returned in 'as new' condition (unopened, unused and still in original packaging). You are responsible for the cost of return carriage and £10 per box of the original purchase price will be retained to cover our restocking charges and outgoing carriage costs. If the products are not in ‘as new’ condition or complete with all original packaging then these products would be classed as ‘graded’ and an offer of up to 50% of the purchase price will be made.

If you are unable to send any item back to us, we can collect for a nominal charge of £10 (up to 10kg - 30p per kg thereafter) for UK mainland customers and £25 for non UK mainland customers (up to 10kg – 50p per kg thereafter).

For any of the above circumstances, our returns form must be completed and a returns authorisation number issued before we can proceed.

If we have collected any item which proves not be faulty, then the customer shall be liable to pay for the uplift at £10 per box and delivery charge of £10. If we have arranged any collection from a customer, and the customer is not at home on the agreed date then we will either charge a £15 journey fee (charged to us by our courier), or ask that the item be returned by the customer directly.

Consumer Protection

In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in as new condition. Any claims for damage, and mis-shipping must be made within seven days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will retain £10 of the purchase price to cover the initial outgoing carriage costs. Also we will charge a collection fee of £10 per box if the customer cannot return the goods themselves. .These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We do not pass on ANY customer"s personal details to any other company or organisation for any reason. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. If you wish to be removed from the list simply reply to it with "unsubscribe" in the subject. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.