Subject to stock availability, most orders will be dispatched within twenty-four hours. We aim to ensure that all orders are dispatched within two working days of order. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. Most orders are shipped by UPS national courier and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery. Delivery is generally by next day courier service but please allow up seven working days for delivery. Whilst we do everything possible to expedite the processing of your order, if delivery is time-critical we recommend you contact us prior to ordering to ensure we can meet your requirements.
Please note that the carriage cost quoted applies to UK mainland addresses only. Offshore addresses are subject to a surcharge, as imposed on us by our courier. If you are in Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands or any other offshore location, please email or call us on 08445 445 455 before ordering, to confirm carriage costs. Please note that we will do our utmost to keep any surcharges to a minimum and absorb some of the cost where possible.
In the event of failure or unsuitability of any item purchased the following will apply:
1. Items defective on arrival (DOA): If an item proves to be faulty on delivery or within seven days of delivery we will send a replacement within two working days (if in stock) and arrange collection at our cost of the defective item.
2. Items defective within three months of purchase: Items faulty within ninety days of purchase and which still have all the original packaging will be collected at our cost and repaired or replaced within seven days, at the discretion of ourselves or the manufacturer. If the faulty items do not have the original packaging then they must be well packaged and will be collected and sent to the manufacturer for repair.
3. Items defective within warranty period: If an item proves to be faulty after ninety days, you are responsible for returning the item to us. We will repair or replace at our discretion, and aim to return to you within fourteen days.
4. Items returned under fourteen day satisfaction guarantee: Items returned under fourteen day satisfaction guarantee: Items purchased in error, or found to be unsuitable may be returned within fourteen days of delivery for credit or refund, provided they are returned in 'as new' condition (unopened, unused and still in original packaging) . You are responsible for the cost of return carriage and £10 per box of the original purchase price will be retained to cover our restocking charges and outgoing carriage costs. If the products are not in ‘as new’ condition or complete with all original packaging then these products would be classed as ‘graded’ and an offer of up to 50% of the purchase price will be made.
If you are unable to send any item back to us, we can collect for a nominal charge of £10 for UK mainland customers (up to 10kg – 30p per kg thereafter) and £25 for non UK mainland customers (up to 10kg – 50p per kg thereafter).
For any of the above circumstances, our returns form must be completed and a returns authorisation number issued before we can proceed.
If we have collected any item which proves not be faulty, then the customer shall be liable to pay for the uplift at £10 per box and delivery charge of £10. If we have arranged any collection from a customer, and the customer is not at home on the agreed date then we will either charge a £15 journey fee (charged to us by our courier), or ask that the item be returned by the customer directly.