FAQ

How do I contact you?

You can get in touch in a number of ways! You can check out the Contact Us page for our phone number, e-mail address, or even use the built in contact form to send us a query. Other than that you can use our Call Back feature at the bottom of every page to let us call you either morning or afternoon.

How do I place an order over your website?

Ordering is simple! Find the product(s) you would like by either searching through our comprehensive menu, or search for specific items with our search bar. On every product thumbnail image there is a small cart button, this will add the product to your cart – or if you would like more information before purchasing you can click the image and see the full specifications. On the actual product page there will be an ‘Add to Cart’ button too. After you have chosen your product(s) you can navigate to your cart via the cart link at the top right of every page. From there you will be able to add your details and pay through one of our secure payment gateways.

Can I place an order over the phone?

Yes, of course! Sometimes reading about products just isn’t enough. If you would like to discuss your needs with one of our expert staff, you can just give us a call and we will advise as best we can, and we can take your order there and then – no typing required!

How can I track my order?

On 90% of orders we will send you tracking details once the order has left our warehouse. If we don’t manage to get the tracking details to you, you can give us a quick call and we will happily find the status of your order and find the tracking details.

Can I collect from your store?

Yes! We are based in Lancaster in the North West, so make sure you can get to us before deciding to go for this option. If you make a mistake and realise you can’t get to us, give us a call or send us an E-mail and we will amend your order to be sent via courier (for a possible charge if the order total is less than £40).

Can I cancel or change my order?

Yes, as long as you get in touch ASAP. Once the order has left our warehouse it becomes a slightly more drawn out experience – which nobody wants! If you get in touch before 2pm on the day the order will be shipped, it will be far more likely we are to be able to cancel / amend your order without any problems or delays.

I have a problem with my product, what do I do now?

It depends on what the problem is, really! If you get in touch with us via phone or E-mail we can work out what’s going to be the best way to resolve any issues.

My item(s) has arrived faulty or damaged, what do I do now?

Unfortunately these things do happen, and we’re well aware of it. If you find that you have a faulty or damaged product, please let us know ASAP! Within 24 hours of delivery is best as it gives us some options, after this time it gets a bit more difficult. For this reason, we recommend checking your order as soon as you receive it – just to make sure everything is okay.

What’s the cut off time for next day delivery?

We generally ask if you can place your order before 2pm usually guarantees next day delivery. Sometimes we do get caught short on stock, but we will let you know as soon as we can if there will be a delay, and how long it will be. If urgent we can recommend alternatives, or discuss other solutions.

What if I order on a bank holiday?

Our couriers don’t collect over bank holidays, so if you were to place an order on a bank holiday it would be shipped the next working day on a next day service.

What can I do if I do not like my purchase?

As per our 14 day satisfaction guarantee you can return the product to us provided the item is still in brand new condition. Please refer to our Returns page for more information.

How do I register an account?

Simple! At the top of every page there is a link to create an account, this will enable you to use some extra features on the site such as making wishlists and reviewing products, as well as saving your delivery details for quick and easy purchasing.

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