Terms & Conditions

Payment Terms

We accept payment by all major credit / debit cards, PayPal, cheque, direct bank transfer, or cash. Please note that we cannot ship any goods until payment has cleared in full, and please allow up to five working days for cheque payments to clear before we can dispatch. Thirty day credit facilities can be arranged only for bona fide government, local authority and educational purchasers. Delivery for orders under £40 are liable for a £4.99 shipping charge.

Delivery

We aim to dispatch orders within 48 hours following cleared payment. Whilst we endeavour to fulfil all orders from stock, orders are subject to stock availability which is sometimes beyond our control. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. We use a variety of secure carriers including our own vehicles. It is important to inspect the items for damage and check that the number of boxes matches that stated before you sign for delivery. Delivery is generally by next day courier service but please allow up seven working days for delivery. Whilst we do everything possible to expedite the processing of your order, if delivery is time-critical we recommend you contact us prior to ordering to ensure we can meet your requirements. Please note that the carriage cost quoted applies to UK mainland addresses only. Offshore addresses are subject to a surcharge, as imposed on us by our courier. If you are in Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands or any other offshore location, please email or call us on 01524 845310 before ordering, to confirm carriage costs. Please note that we will do our utmost to keep any surcharges to a minimum and absorb some of the cost where possible.

Goods

We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods we will contact you to arrange alternatives or cancellation where applicable. All prices quoted include VAT at the current rate of 20%. All goods remain the property of Astounded.com until paid for in full. Prices and manufacturers specifications are subject to change without notice and are as shown on our website at the time of ordering, which overrides any printed or other marketing literature.

Consumer Protection

In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in as new condition. Any claims for damage, and mis-shipping must be made within seven days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will retain £10 of the purchase price to cover the initial outgoing carriage costs. Also we will charge a collection fee of £20 per box if the customer cannot return the goods themselves. .These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We do not pass on ANY customer”s personal details to any other company or organisation for any reason. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. If you wish to be removed from the list simply reply to it with “unsubscribe” in the subject. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

Finance

Astounded is acting as a credit broker offering finance products from Omni Capital Retail Finance Limited. Credit is subject to status & any other post CC approval checks that needs to be carried out. Please see below cancellation rights

Information relating to distance and off-premises contracts

  • The information referred to in regulations 10(1) and 13(1) is (subject to the note at the end of this Schedule)—
  • (a)the main characteristics of the goods or services, to the extent appropriate to the medium of communication and to the goods or services;
  • (b)the identity of the trader (such as the trader’s trading name);
  • (c)the geographical address at which the trader is established and, where available, the trader’s telephone number, fax number and e-mail address, to enable the consumer to contact the trader quickly and communicate efficiently;
  • (d)where the trader is acting on behalf of another trader, the geographical address and identity of that other trader;
  • (e)if different from the address provided in accordance with paragraph (c), the geographical address of the place of business of the trader, and, where the trader acts on behalf of another trader, the geographical address of the place of business of that other trader, where the consumer can address any complaints;
  • (f)the total price of the goods or services inclusive of taxes, or where the nature of the goods or services is such that the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated,
  • (g)where applicable, all additional delivery charges and any other costs or, where those charges cannot reasonably be calculated in advance, the fact that such additional charges may be payable;
  • (h)in the case of a contract of indeterminate duration or a contract containing a subscription, the total costs per billing period or (where such contracts are charged at a fixed rate) the total monthly costs;
  • (i)the cost of using the means of distance communication for the conclusion of the contract where that cost is calculated other than at the basic rate;
  • (j)the arrangements for payment, delivery, performance, and the time by which the trader undertakes to deliver the goods or to perform the services;
  • (k)where applicable, the trader’s complaint handling policy;
  • (l)where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;
  • (m)where applicable, that the consumer will have to bear the cost of returning the goods in case of cancellation and, for distance contracts, if the goods, by their nature, cannot normally be returned by post, the cost of returning the goods;
  • (n)that, if the consumer exercises the right to cancel after having made a request in accordance with regulation 36(1), the consumer is to be liable to pay the trader reasonable costs in accordance with regulation 36(4);
  • (o)where under regulation 28, 36 or 37 there is no right to cancel or the right to cancel may be lost, the information that the consumer will not benefit from a right to cancel, or the circumstances under which the consumer loses the right to cancel;
  • (p)in the case of a sales contract, a reminder that the trader is under a legal duty to supply goods that are in conformity with the contract;
  • (q)where applicable, the existence and the conditions of after-sale customer assistance, after-sales services and commercial guarantees;
  • (r)the existence of relevant codes of conduct, as defined in regulation 5(3)(b) of the Consumer Protection from Unfair Trading Regulations 2008, and how copies of them can be obtained, where applicable;
  • (s)the duration of the contract, where applicable, or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the contract;
  • (t)where applicable, the minimum duration of the consumer’s obligations under the contract;
  • (u)where applicable, the existence and the conditions of deposits or other financial guarantees to be paid or provided by the consumer at the request of the trader;
  • (v)where applicable, the functionality, including applicable technical protection measures, of digital content;
  • (w)where applicable, any relevant compatibility of digital content with hardware and software that the trader is aware of or can reasonably be expected to have been aware of;
  • (x)where applicable, the possibility of having recourse to an out-of-court complaint and redress mechanism, to which the trader is subject, and the methods for having access to it.
  • Note: In the case of a public auction, the information listed in paragraphs (b) to (e) may be replaced with the equivalent details for the auctioneer.

Right to cancel

  • 29.—(1) The consumer may cancel a distance or off-premises contract at any time in the cancellation period without giving any reason, and without incurring any liability except under these provisions—
  • (a)regulation 34(3) (where enhanced delivery chosen by consumer);
  • (b)regulation 34(9) (where value of goods diminished by consumer handling);
  • (c)regulation 35(5) (where goods returned by consumer);
  • (d)regulation 36(4) (where consumer requests early supply of service).
  • (2) The cancellation period begins when the contract is entered into and ends in accordance with regulation 30 or 31.
  • (3) Paragraph (1) does not affect the consumer’s right to withdraw an offer made by the consumer to enter into a distance or off-premises contract, at any time before the contract is entered into, without giving any reason and without incurring any liability.

Normal cancellation period

  • 30.—(1) The cancellation period ends as follows, unless regulation 31 applies.
  • (2) If the contract is—
  • (a)a service contract, or
  • (b)a contract for the supply of digital content which is not supplied on a tangible medium,
  • the cancellation period ends at the end of 14 days after the day on which the contract is entered into.
  • (3) If the contract is a sales contract and none of paragraphs (4) to (6) applies, the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of—
  • (a)the consumer, or
  • (b)a person, other than the carrier, identified by the consumer to take possession of them.
  • (4) If the contract is a sales contract under which multiple goods are ordered by the consumer in one order but some are delivered on different days, the cancellation period ends at the end of 14 days after the day on which the last of the goods come into the physical possession of—
  • (a)the consumer, or
  • (b)a person, other than the carrier, identified by the consumer to take possession of them.
  • (5) If the contract is a sales contract under which goods consisting of multiple lots or pieces of something are delivered on different days, the cancellation period ends at the end of 14 days after the day on which the last of the lots or pieces come into the physical possession of—
  • (a)the consumer, or
  • (b)a person, other than the carrier, identified by the consumer to take possession of them.
  • (6) If the contract is a sales contract for regular delivery of goods during a defined period of more than one day, the cancellation period ends at the end of 14 days after the day on which the first of the goods come into the physical possession of—
  • (a)the consumer, or
  • (b)a person, other than the carrier, identified by the consumer to take possession of them.

Cancellation period extended for breach of information requirement

  • 31.—(1) This regulation applies if the trader does not provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2.
  • (2) If the trader provides the consumer with that information in the period of 12 months beginning with the first day of the 14 days mentioned in regulation 30(2) to (6), but otherwise in accordance with Part 2, the cancellation period ends at the end of 14 days after the consumer receives the information.
  • (3) Otherwise the cancellation period ends at the end of 12 months after the day on which it would have ended under regulation 30.

For more information on the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please Click Here.